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Customer Support

Industry customers now have higher requirements on the fault response speed, fault location accuracy, and onsite support due to technological evolution, business mode iteration, and fierce market competition. These customers need a reliable partner to support their network operations. Huawei has a global support platform that features remote, centralized, standard, and intelligent services, as well as advanced IT tools and powerful Issue to Resolution (ITR) processes. Our support team offers three layers of services, promptly responds to customers needs, and efficiently handles various service requests. The platform and team ensure the security, stability, and reliability of customers' networks. Additionally, Huawei provides customized support service solutions. These solutions focus on equipment/network O&M and customer satisfaction, covering warranty, software subscription and support, solution support, and proactive prevention services. We offer these solutions to help you achieve efficient, reliable, and secure communications, support your business growth, and meet your network requirements of different phases.

Solutions

Software Subscription and Support

Provides new features, updates, and software on-site emergency support. Huawei SnS service guarantees that the latest software versions and features are available on your networks and systems, ensuring that your software runs reliably and efficiently.

  • Software Subscription and Support

    Software Subscription and Support

    Provides new features, updates, and software on-site emergency support. Huawei SnS service guarantees that the latest software versions and features are available on your networks and systems, ensuring that your software runs reliably and efficiently.

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