Hangzhou SENBO Nature Park and Resort Upgrades Network with Huawei's iFTTO Solution

Resort hotels are evolving from single accommodation spaces into full-scenario immersive vacation complexes. High-speed, stable digital networks and intelligent, efficient operational capabilities have become the core benchmarks for measuring the quality of vacation experiences.

As a leading one-stop vacation destination with over one million annual guests, Hangzhou SENBO Nature Park and Resort spans more than 300 mu (approx. 50 acres). Nestled between mountains and lakes, the resort offers a unique "resort + park" integrated experience, featuring 417 distinctive guest rooms, a temperature-controlled water park, an immersive Children's Fantasy Island, a large-scale conference center, and a wealth of diverse leisure facilities. However, the dispersed layout of wooden villa cottages, the large-span park spaces, and the high-density guest peaks present challenges to network capacity and operational management that go far beyond those of conventional hotels.

Driven by the dual demands of elevating guest experience and optimizing operational efficiency, the resort partnered with Huawei to deploy the iFTTO solution for hotels. In collaboration with Hangzhou Shanbang Electronics, it adopted an upgrade path of no shutdown, no damage, and high reuse, building a digital foundation characterized by one fiber for multiple functions, integrated communication and sensing, and multi-domain smart connectivity. This has established a benchmark practice for the digital and intelligent transformation of existing resort hotels.

Upgrade Drivers: Tackling Operational Pain Points and Anchoring the Core of Guest Experience

Unlike conventional hotels that upgrade network infrastructure simply because hardware has reached its end-of-life, the network upgrade at Hangzhou SENBO Nature Park and Resort was not triggered by aging equipment. Instead, it was a strategic move aimed directly at solving real-world operational pain points.

Before the project kicked off, three core bottlenecks stood in the way of the resort's service excellence and operational efficiency.

First, there were critical gaps in the guest room experience. The resort's legacy Ethernet network had been deployed for nearly a decade, making upgrades highly difficult. Today, issues like network lag severely impact the guest experience. Inside guest rooms, the TVs suffered from video stuttering, lacked mobile screen-mirroring capabilities, and had noticeable delays when switching channels. Consequently, TV-related complaints consistently ranked at the very top of guest grievances—far surpassing traditional issues like cleanliness or noise—making it the ultimate bottleneck affecting guest satisfaction.

Second, there was a critical lack of operational energy control. The scattered wooden villa cottages, which are the resort's signature offering, relied on traditional card-based power systems that could not accurately detect room occupancy. Guests often left their cards inserted when heading out, leaving air conditioning, underfloor heating, and lighting running at full capacity. The operations team was well aware of the severe energy waste, yet limited by legacy system capabilities, they could not verify room occupancy in real time. This trapped the resort in a managerial dilemma: management was fully aware of the waste, but the system was powerless to stop it.

Third, the constraints on existing network reconstruction were exceptionally stringent. The resort urgently needed to expand and upgrade its network to support newly deployed smart screens and other business terminals. However, a traditional copper cabling upgrade would require tearing up walls and routing new wires, destroying the existing decor and inflicting massive revenue losses due to business suspension. For a year-round resort complex, rewiring, disrupting interior decor, and halting operations for construction were completely unacceptable trade-offs.

To overcome these challenges, the resort ultimately chose Huawei's iFTTO solution for hotels. By using the existing optical fibers as the transmission medium and reconstructing the system through an end-to-end all-optical architecture, it achieved comprehensive improvements in network experience, operational efficiency, and energy management—all without damaging interior decor or disrupting daily operations.

One Fiber for Multiple Functions: Simplified Architecture Reshaping the Guest Room Experience

To address the issues of multiple parallel networks and complex cabling in traditional hotels, Hangzhou SENBO Nature Park and Resort adopted an ultra-simplified, all-optical architecture of "one room, one fiber, one terminal." By replacing roughly five traditional copper cables with a single optical fiber and deploying Huawei OptiXstar W627E optical AP terminal inside each guest room, the resort unified four major services—IPTV, HD voice, Wi-Fi 7, and smart room control—achieving one-fiber connectivity and multi-terminal interconnection.

Huawei's EA5800-X2 OLT was deployed in the core equipment room, integrating the functions of a wireless controller, aggregation switch, and OLT. This not only efficiently covers more than 400 guest rooms and public areas in the entire hotel, but also greatly saves equipment room space. In the floor ELV room, passive optical splitter devices replace traditional active access switches, eliminating the need for power supplies and cabinets. This reduces device power consumption while transforming the ELV rooms from cluttered, cable-heavy spaces into streamlined and orderly passive nodes.

At the same time, the architecture upgrade significantly improves guest experience. The television system was upgraded to 4K ultra HD IPTV, delivering smooth, lag-free playback and greatly optimized interactivity. After the renovation, TV-related complaints plummeted from the number one spot on the guest grievance list down to seventh, accompanied by a sharp decline in maintenance requests. Furthermore, the wireless network was fully upgraded to Wi-Fi 7, ensuring whole-room coverage without blind spots. Even during peak occupancy hours, multi-terminal concurrent access remains smooth and uninterrupted, completely eliminating issues such as signal fluctuations and roaming disconnections.

In addition, the ultra-simplified architecture has significantly lowered construction costs. Compared with the traditional multi-network parallel cabling mode, the iFTTO solution reduces the integrated cabling cost by about 70% and the cable tray cost by about 40%. By streamlining guest room wiring from multiple copper cables down to a single optical fiber, the resort drastically reduces physical redundancy, effectively transforming infrastructure investments into tangible guest experience upgrades.

Integrated Sensing and Communication: Seamless Detection Driving Green Efficiency

The value of the all-optical network extends beyond communication, opening new space for operational innovation through technological integration. During project implementation, Hangzhou SENBO Nature Park and Resort leveraged the Wi-Fi sensing technology embedded in Huawei's optical APs, and in collaboration with Shanbang Electronics, developed a seamless intelligent energy-saving solution. This became a key value-added achievement of the upgrade.

Unlike traditional energy-saving solutions that require additional sensors and re-cabling, Wi-Fi sensing technology reuses the already deployed optical APs. By analyzing subtle changes in wireless signal propagation, the technology can accurately detect human activities and identify whether a room is occupied or unoccupied within minutes. This eliminates the need for any additional hardware, significantly reducing deployment costs and simplifying construction.

When the system detects room occupancy, the air conditioning maintains its preset comfort mode to ensure a premium guest experience. Once the room is identified as vacant, the system automatically adjusts the AC operating parameters to enter a low-power, energy-saving state, while simultaneously linking with the lighting system to ensure lights turn on when guests arrive and turn off when they leave. This solution completely eliminates the management blind spot of traditional card-based power systems. Without compromising guest experience, it precisely removes ineffective energy consumption and effectively addresses the energy-use pain points of the scattered wooden villa cottages.

Beyond guest rooms, Wi-Fi sensing technology was also deployed in public areas. In public areas such as corridors, elevator halls, and gyms, the lighting system now operates with automatic sensing control—illuminating when people pass through and dimming or switching off during vacant periods—eliminating the waste of lights left on continuously. Combined with a tiered temperature-control strategy that factors in room occupancy data, outdoor temperature, and room orientation, guest room air-conditioning energy consumption is reduced by more than 10%, effectively advancing the hotel's green and low-carbon operations.

Multi-Domain Smart Connectivity: Enabling Diverse Scenarios and Boosting O&M Efficiency

As a resort complex encompassing diverse formats such as accommodation, recreation, and conferences, the hotel's all-optical network upgrade extended far beyond guest rooms. It achieved comprehensive coverage across the entire resort's public areas while driving a major leap in O&M efficiency.

In public areas and recreation zones such as the lobby and water park, ceiling-mounted Wi-Fi 7 high-density optical APs were deployed to cover large spans. Public-area Wi-Fi now supports seamless roaming with latency below 50 ms, allowing guests to move across the resort without repeated reconnections. Meanwhile, customer-flow cameras were installed in high-density areas to precisely track real-time crowds, helping the hotel optimize staff scheduling and queue guidance, and significantly improving service response efficiency during peak periods.

In terms of O&M management, the unified network management platform implements centralized management and real-time visibility of network-wide devices. Fault troubleshooting has been shortened from hours to minutes, with 80% of network issues resolved remotely through automatic closed-loop management, boosting overall O&M efficiency by about 60%. More importantly, the reconstruction adhered to the principles of "zero business disruption, zero aesthetic damage, and phased area-by-area transition." By maximizing the reuse of existing fiber infrastructure and running the new and old systems in parallel, construction and hospitality operations proceeded seamlessly, resulting in zero impact on guest services. In addition, the all-optical architecture supports smooth future upgrades to 50G-PON technology, ensuring long-term serviceability of the fiber infrastructure and effectively protecting the hotel's initial infrastructure investment.

Conclusion: Shaping a New Logic for Hotel Digital and Intelligent Upgrades

As a benchmark for the deployment of Huawei's iFTTO solution in large-scale resort complexes, Hangzhou SENBO Nature Park and Resort's network upgrade is far more than a simple equipment refresh. Instead, it represents a reconstruction of the digital foundation, centered on guest experience and guided by operational needs. The project validated a high-value, low-disturbance, and zero-downtime digital upgrade path for existing resort hotels, shattering the long-held industry assumption that transformation requires business closure and aesthetic disruption. At the same time, it pioneers an integrated sensing and communication model, transforming network infrastructure from a basic communication pipe into an intelligent digital touchpoint capable of generating real operational value. In doing so, it pushes the commercial value of all-optical networks into an entirely new frontier.

Looking ahead, Huawei will deepen the integration of all-optical networks with AI, sensing, and green low-carbon technologies. By joining forces with a wider ecosystem of industry partners, Huawei will extend the proven success of the Hangzhou SENBO Nature Park and Resort project across the entire sector. Harnessing the innovative power of optical-AI convergence, Huawei is committed to empowering high-quality development in hospitality, embarking together on a new journey of digital and intelligent resort experiences.