In unprecedented times, disruption to daily life is inevitable, with many businesses reeling from the full force of the impact. And with social distancing proving an effective counter-measure, remote working for most has become the new norm. This places enormous, new pressure on enterprise ICT systems at a time when they are already struggling to keep business afloat.
To help ease such pressure, Huawei’s Emergency Response Services draw upon the critical experience that Huawei gained, assisting organizations in China with their pandemic response plans. Combined with fully global remote service delivery capabilities, these Emergency Response Services help customers and partners avoid business disruption, ensure continuity, and keep remote workers connected.
Huawei keeps customer networks online through remote proactive support, fast emergency fault handling, and rapid spare part supply.
Huawei provides remote network optimization and maintenance to help maintain network performance and ensure that the customer experience is unaffected.
Huawei’s remote planning, design, commissioning, and acceptance tools help customers meet urgent network implementation requirements.
Operations and maintenance (O&M) resources are often insufficient during the epidemic. This service provides remote proactive support for scenarios. It includes device alarm monitoring ,automatic ticket creation, fault recovery and so on, to ensure uninterrupted and stable running of customers' ICT infrastructure.
Huawei Enterprise Global Service Sharing Center — Providing Uninterrupted Support to All Our Customers
Remote Proactive Support Service — Keep Your Business Up and Running
Remote Optimization and O&M Service — Maintaining Network Performance, Always
Remote Network Design & Commissioning Service — Continue the Construction of Critical Projects
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