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Product Support Services

Huawei’s Product Support Services give you rapid 24/7, world-class attention.

Anytime access

Access Huawei product support directly (Hi-Care) or combine support from your preferred local service partner with Huawei Global Support (Co-Care).

You get anytime access to our Technical Assistance Centers (TACs) by phone, email, web, or mobile app. To serve you better, we give priority to business-critical incidents for immediate responses to the most severe situations.

Plus, access the Huawei support website for general information, discussion forums, software, tools, eLearning, and more.

Spare parts and software updates

Advanced defective hardware replacement plus choose on-site installation of spare parts within 4 hours or the same or next business day. We even do a root cause analysis for all severe incidents to ensure complete resolution of all underlying factors.

Of course, you can always download new software releases through the support website 24/7.


Empower your team, enhance your potential

Stay online

Keep your business running with fast problem resolution.

Save money

Reduce investment with spare part logistics that eliminate on-site spare part purchases.

Improve reliability

Improve network stability and avoid disruptions with unlimited access to the latest software updates.

Get smarter

Enhance your knowledge with immediate access to online information on the support website.