Huawei Releases Industry O&M Solutions

—Agentic AI Redefining the New O&M Paradigm

[Shanghai, China, September 17, 2026] During HUAWEI CONNECT 2026, the Industry O&M Session was held at the Shanghai Expo Center under the theme "Agentic AI Redefining the New O&M Paradigm." Nearly 150 global industry leaders, technical experts, and analysts convened to explore the future of industry O&M. At the event, Huawei released its latest 2026 industry O&M solutions and launched the initiative for developing the O&M Agent Research Report (2026), aiming to accelerate digital and intelligent O&M transformation, foster ecosystem co-construction, and drive high-quality industry development.

AI-driven Paradigm Shift, Unlocking New O&M Value

In the opening speech, Duan Xuepeng, Director of Huawei ICT Assurance & Managed Services Dept, highlighted how AI is rapidly reshaping industries and raising the bar for O&M assurance, and how Huawei is advancing intelligent upgrades across platforms, models, and integrated O&M. By enhancing the MindOps platform with the EDNS domain-specific model, Huawei is shifting O&M from reactive response to proactive prevention. Through collaboration between experts and multiple agents, the new agentic operations paradigm is taking shape, deepening the synergy between O&M and operations support to fully unlock the value of digital and intelligent transformation.

Opening speech by Duan Xuepeng, Director of Huawei ICT Assurance & Managed Services Dept

MindOps Platform Upgrade and New Industry O&M Solutions

Chen Gang, Director of Huawei Intelligent Operations Business Dept, unveiled the upgraded industry O&M solutions. Leveraging digital twins and the domain-specific model, Huawei has built full-cycle O&M capabilities spanning pre-event, in-process, and post-event stages through human–agent collaboration. Four enhanced solutions were introduced to help enterprises strengthen business assurance and boost operational efficiency.

Analysis of industry O&M solutions by Chen Gang, Director of Huawei Intelligent Operations Business Dept

Based on the MindOps platform, Huawei officially released a suite of industry O&M solutions: Smart NOS 5.0, Exclusive Government Service 3.0, Power Specific Service 3.0, and Transportation Specific Service 3.0.

Smart NOS 5.0: Built on the domain-specific O&M model, this solution enhances network emergency repair with risk identification and fault governance agents. Knowledge extraction and service-aware troubleshooting agents autonomously resolve 80% of deterministic faults. The financial fault diagnosis operational room facilitates collaborative consultation, cutting incident rates from hidden risks by 50% and improving cross-domain fault demarcation efficiency by 30%.

Release of Huawei Smart NOS 5.0
(From left to right: Yang Wei, Deputy General Manager of Huawei Finance Account Dept; Duan Lianjie, Vice President of Huawei Digital Finance BU; Duan Xuepeng, Director of Huawei ICT Assurance & Managed Services Dept; Zhou Shoujie, Director of Huawei Operations Consulting Dept)

Exclusive Government Service 3.0: Designed to tackle e-Government cloud challenges such as limited service awareness, complex cross-layer troubleshooting, and underutilized resources, this solution upgrades AI-assisted integrated O&M capabilities. Intelligent resource query and emergency troubleshooting agents increase resource visibility and fault locating efficiency, while the unified digital resource management platform streamlines approval workflows and duplicate project checks, raising resource usage by 17%.

Release of Huawei Exclusive Government Service 3.0
(From left to right: Chen Qiang, Director of Huawei Industry HQ Digital Government Services Dept; Chen Gang, Director of Huawei Intelligent Operations Business Dept; Wang Tao, Director of Nanjing City Digital Governance Center; Ren Huawei, Director of Huawei Global Public Sector BU Delivery and Service Operation Dept)

Power Specific Service 3.0 and Transportation Specific Service 3.0: Fault diagnosis and FME Mate agents are integrated into MindOps. The power solution strengthens risk prevention and intelligent troubleshooting, reducing fault demarcation time from one hour to just 15 minutes. Meanwhile, the transportation solution enhances cross-domain fault analysis to boost O&M efficiency by 40%, while integrated O&M services further improve the availability and operational efficiency of smart highway systems.

Release of Huawei Power Specific Service 3.0 and Transportation Specific Service 3.0
(From left to right: Yan Jiangong, Director of Huawei Industry HQ State Grid Services Dept; Jiang Rui, Director of Huawei Industry HQ Transport Services Dept; Xu Le, Director of Huawei AMS Marketing Dept; Yang Yong, expert from Huawei Smart Transportation BU Delivery and Service Operation Dept)

Insightful Industry Practices and Standardization for Shared Success

Representatives from the China Academy of Information and Communications Technology (CAICT), China Construction Bank, ITS Kenya, and Nanjing Government showcased practical outcomes and use cases of AI-driven O&M across diverse scenarios, exploring pathways for large-scale implementation of intelligent O&M.

To conclude the session, Sun Di, Director of Huawei Business & Network Consulting Dept, launched the initiative for developing the O&M Agent Research Report (2026). He noted that as data center architectures grow more complex, traditional O&M models are no longer sustainable, making O&M agents a strategic imperative for the industry.

Speech by Sun Di, Director of Huawei Business & Network Consulting Dept

Huawei will collaborate with leading government and enterprise partners, including CAICT, China Construction Bank, and PICC Technology, to jointly develop standards and create an open, win-win intelligent O&M ecosystem.

Launch ceremony for the O&M Agent Research Report (2026) initiative
(From left to right: Xu Le, Director of Huawei AMS Marketing Dept; Sun Di, Director of Huawei Business & Network Consulting Dept; Chang Dongdong, from Operations Data Center of China Construction Bank; Li He, from PICC Technology Data Center; Jiang Chunyu, from Big Data and Intelligence Dept of CAICT Institute of Artificial Intelligence; Yang Wei, from Huawei Finance Account Dept)

Looking ahead, Huawei will remain committed to its customer-centric approach, working closely with industry customers and partners to continuously innovate ICT O&M services, deepen scenario-specific applications, and build a robust ecosystem that underpins digital and intelligent transformation across all sectors.