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Updates

WORLDWIDE

Huawei Contact Center ACD: U2980

Huawei contact center Automatic Call Distributors (ACDs) offer the best customer experience with advanced voice and video features for enterprise contact centers of all sizes. Industry-leading software and hardware architecture provides highly integrated services with broadband and narrowband access, call control, and media-rich capabilities. A single ACD platform supports up to 480 online agents and 480 online Interactive Voice Responses (IVRs) concurrently.

Expand resources by cascading up to three U2980s. For future scalability, deploy U2980 together with the Universal Server Manager (USM) to cascade up to twenty-four U2980s. Maximize Return On Investment (ROI) with the U2980’s reliable 99.999 percent call connection rate.

Specifications

Parameter U2980
One Frame Capacity
  • Trunk (E1): 960
  • Agent: 480
  • IVR: 480
Performance Capacity
  • CCR: ≥ 99.999%
  • MTBF: 10a (year)
  • MTTR: 30m (minutes)
Agent Telephone
  • 7,900 series IP Phone
  • Huawei IAD 104H, 132E
Power -48V DC, 100V to 240V AC
Dimensions (W x D x H) 442 mm x 550 mm x 175 mm (height is 4U)
One Frame Weight 45 kg

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