Huawei Contact Center ACD: U2980
Huawei contact center Automatic Call Distributors (ACDs) offer the best customer experience with advanced voice and video features for enterprise contact centers of all sizes. Industry-leading software and hardware architecture provides highly integrated services with broadband and narrowband access, call control, and media-rich capabilities. A single ACD platform supports up to 480 online agents and 480 online Interactive Voice Responses (IVRs) concurrently.
Expand resources by cascading up to three U2980s. For future scalability, deploy U2980 together with the Universal Server Manager (USM) to cascade up to twenty-four U2980s. Maximize Return On Investment (ROI) with the U2980’s reliable 99.999 percent call connection rate.