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Smart Modular Data Centers
Prefabricated Modular Data Centers
Smart Cooling Products
Data Center Management
Handsets and Terminals
Rapid Deployment System
Enterprise Communications Terminals
Enterprise Communications Platform
Enterprise Communications MCUs
Enterprise Communications Gateways
Core Network Devices
Radio Access Network Devices
Firewall and Application Security Gateway
DDoS Protection Systems
Anti-APT Based on Big Data Analysis
ME Series Multi-Service Control Gateways
Multi-Service Packet Transport Platforms
AR Series IoT Gateways
AR Series Access Routers
Hybrid Flash Storage
Integrated Video Site Solution
Enterprise Telecom Energy
Smart Site Management Systems
Multi-Service Transmission Platforms
HD Network Cameras
Video Cloud Nodes
Video Cloud Platform
Video Content Management
Indoor Access Points
Outdoor Access Points
Scenario-specific product series
IT Infrastructure Storage Solution
Disaster Recovery Solution
Data Center Energy
Enterprise Communications Solution
Contact Center Solution
Advisory and Implementation
Support and Optimization
Training and Certification
Explore Technology Services
National Research and Education Network
Education Cloud Data Center
Multi-Channel HD Telemedicine Solution
Over The Top/Multi-Tenant Data Center (OTT/MTDC)
Internet Exchange Point (IXP)
Internet Access Provider (IAP)
Design & Simulation
Planning & Analytics
Oil & Gas IoT
HPC & Operations Management
Digital Urban Rail
Retail Cloud Platform
Enterprise Data Center
Enterprise Cloud Communications
Network Management System
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Resources and Support
Huawei Authorized Learning Partner
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Huawei Contact Routing Server (CRS) is the central component of an enterprise Contact Center system. The CRS helps enterprises implement efficient services and marketing operations in diverse channels; CRS routes calls from multiple media channels in a unified manner, offers multimedia contact service control, agent management, and delivers a professional customer service experience.
CRS can deploy in three modes: Outsourced, networked, and clustered. Ensure agent efficiency and service continuity through unified routing, layered services, and open standard interfaces for integrating applications.
Support up to 20,000 agents in 300 Virtual Contact Centers (VCCs) along with seamless operations and resource management.
Maximum Number of Concurrent Online Agents
Maximum Number of Configured Agents
Maximum Number of Agents in a Group
Maximum Number of Skills Assigned to an Agent
Maximum Number of Concurrent Online Inspectors
Maximum Levels Configured for a Skill
Maximum Number of VCCs (outsourcing)
Maximum Number of Nodes in a Networked Contact Center
Oracle 11g Standard/Enterprise Editions
SQL Server 2008 R2 Standard Edition
Supported Operating Systems
Windows 2008 Server R2 Standard Edition
SUSE Linux 11 Enterprise Edition