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Customer Support

With the digital transformation of industries and increased competition, customers require faster response to problems, more accurate fault location, and better capabilities of emergency recovery and onsite handling. Customers need a reliable partner able to ensure network assurance.

Huawei has a global support platform that features remote, centralized, standard, and intelligent services, as well as advanced IT tools and powerful Issue to Resolution (ITR) processes. Moreover, Huawei has dedicated global technical support teams that will promptly respond to and efficiently handle customers' service requests. This global support platform ensures the security, stability, and reliability of customers' networks.

Huawei Customer Support Services include maintenance, Software subscription and support, special assurance, etc. to meet customer requirements in different stages of the network lifecycle. Huawei is committed to providing professional and quality services for our customers quickly and enthusiastically.

Solutions

  • Maintenance Service

  • Software Subscription and Support

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Maintenance Service

Huawei develops and offers a maintenance service solution for customers who purchase Huawei products. Based on the warranty service, this solution improves the response time and rate of related services, such as troubleshooting and spare parts delivery, and helps customers maintain a more efficient and stable network environment. The solution offers service plans, such as, Hi-Care, Co-Care, defective part retention services, and many more. Customers can select the specific maintenance service package they need for their maintenance requirements.

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Software Subscription and Support

Huawei provides customers with Software Subscription and Support Service, including SnS and Software Advanced Support. The SnS service enables customers who have purchased software licenses to obtain updates and new features¹, including updated licenses and technical support services within the contract period. In addition, customers can choose to purchase the Software Advanced Support service to receive onsite software assurance services. Huawei Software Subscription and Support Service has been widely used in multiple software fields, such as cloud computing, big data, software-defined networking (SDN), and videos?

¹Some software features may be sold separately for some products. Contact your product manager to learn more about the product you are purchasing.

  • Maintenance Service

    kehu 01
    Maintenance Service

    Huawei develops and offers a maintenance service solution for customers who purchase Huawei products. Based on the warranty service, this solution improves the response time and rate of related services, such as troubleshooting and spare parts delivery, and helps customers maintain a more efficient and stable network environment. The solution offers service plans, such as, Hi-Care, Co-Care, defective part retention services, and many more. Customers can select the specific maintenance service package they need for their maintenance requirements.

  • Software Subscription and Support

    kehu 02
    Software Subscription and Support

    Huawei provides customers with Software Subscription and Support Service, including SnS and Software Advanced Support. The SnS service enables customers who have purchased software licenses to obtain updates and new features¹, including updated licenses and technical support services within the contract period. In addition, customers can choose to purchase the Software Advanced Support service to receive onsite software assurance services. Huawei Software Subscription and Support Service has been widely used in multiple software fields, such as cloud computing, big data, software-defined networking (SDN), and videos?

    ¹Some software features may be sold separately for some products. Contact your product manager to learn more about the product you are purchasing.

For Partners

If you are already a Partner, please click here to get more marketing resources.
Click here to visit the Partner zone to check enquiry status, manage orders, get support, or learn more about Huawei Partners.