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Bank Alfalah Limited deploys Huawei Converged Collaboration Solution to Improve Efficiency

25/05/2016 12:00:00 AM

Background

Founded in 1992, Bank Alfalah Limited is the sixth largest bank in Pakistan operating a network of over 500 branches in more than 170 cities across Pakistan, Afghanistan, Bangladesh, Bahrain, and UAE.


Bank Alfalah Limited provides financial solutions to consumers, corporations, institutions, and governments through a broad spectrum of products and services, including corporate and investment banking, consumer banking and credit, commercial, SME, agri-finance, Islamic and asset financing.

Bank Alfalah Limited aims to continue investing in its core strengths to provide ‘best in class’ products and services to its diverse range of clients.

Key Challenges

To achieve its business development goals, Bank Alfalah Limited set up a plan to upgrade its existing enterprise communication and collaboration system, to build a system with better experience, efficient communication, fast response, smooth scalability, and integration.

Bank Alfalah Limited faced the following challenges:

  • Build an Open-standard and Smooth Evolution Communication System

Bank Alfalah Limited required state-of-the-art, pure IP technology, IP enabled connection, and IP peer to peer switching that connects endpoints directly to each other through the network. The system also needed to support IP endpoints and traditional TDM endpoints and be able to network to other same-type systems using standard protocol.

  • Ensure Converged Voice and HD-Video Experience

Bank Alfalah required HD video conferencing systems to provide better user experience. Outstanding network adaptability was required to ensure a better participant experience, to allow sites to communicate with each other smoothly, anytime anywhere, and complete integration with existing video conferencing terminals to provide a converged conference experience.

Solution Highlights

To resolve these challenges for Bank Alfalah Limited, Huawei offered a standard IP-based converged IPT and video conferencing system to upgrade the existing communication system. Based on the open exchange platform, the system offers easy and secure access to diverse communication services through a wide variety of terminals.

  • Smooth Integration with Existing IPT and Videoconferencing System

A comprehensive system was provided to Bank Alfalah Limited with IP PBX (U1960), IAD1224, MCU VP8650, Management System and Internal GK SMC2.0, Public GK SC, IP Phones, as well as video terminals MC850, VP9050, RP200-55, RP100- 46S, VP9030 etc. Before deployment, a POC test was performed in the live environment of Bank Alfalah under different scenarios to test the interoperability with the existing system. The system was tested and all the required functions from Bank Alfalah were demonstrated in the PoC.

  • Converged Voice and Video Experience

MCU provides resources for multi-party conferencing, in which both IPT and video conferencing systems can be seamlessly integrated and converged into one conference, thus largely increasing communication efficiency.

  • High QoE (Quality of Experience)

Using Acoustic Echo Cancellation (AEC), Automatic Gain Control (AGC), and Acoustic Noise Suppression (ANS) technologies, the HD video conferencing system provides users with clear, full-duplex digital audio. Using Super Error Concealment (SEC) 2.0, the HD video conferencing system ensures good quality of service (QoS). With these technologies, video conferences can run smoothly even when the packet loss rate reaches 5%.

Customer Benefits

With Huawei, Bank Alfalah Limited built up a complete converged IPT and video conferencing solution to allow all end terminals to join the same conference, provide HD and natural face-to-face communication experience, and highly improve communication and collaboration efficiency.

The system is fully compatible with existing voice and video systems and thus CAPEX is largely reduced.
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