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The website that you are visiting also provides Arabian language. Do you wish to switch language version?
يوفر موقع الويب الذي تزوره المحتوى باللغة العربية أيضًا. هل ترغب في تبديل إصدار اللغة؟
The website that you are visiting also provides Russia language Do you wish to switch language version?
Данный сайт есть в английской версии. Желаете ли Вы перейти на английскую версию?
Huawei HiCare is Huawei’s product support service that provides technical assurance to Huawei customers. Huawei HiCare assists customers in maintaining high network reliability and sustainable system operations with comprehensive, leading-edge technical support.
Huawei HiCare services are available with advanced hardware replacement or onsite hardware replacement options that include next business day and 4-hour parts delivery, with 24x7 access to Huawei’s Support-E online knowledge base, product documentation, software and licensing support, training and information to assist with product operations and maintenance.
There are six HiCare Service Support packages that Huawei offers for the USA:
|HiCare Service||Service Category||Service Item||HiCare Standard||HiCare Enhanced||HiCare Premier|
|Remote Support||Technical Support||Help Desk||24x7||24x7||24x7|
|Remote Support||Technical Support||Remote Troubleshooting||Yes||Yes||Yes|
|Remote Support||Technical Support||Online Technical Support ("Support-E")||Yes||Yes||Yes|
|Remote Support||Software Support||Licensing of Software Updates||Yes||Yes||Yes|
|Remote Support||Hardware Support||Advanced Hardware Replacement||9x5xNBD||9x5x4Hr||24x7x4Hr|
|Onsite Option||Onsite Technician||Part Dispatched with Technician||Available Option||Available Option||Available Option|
All Huawei HiCare Support Packages include:
Online Support Center for Enterprise (Support-E for short) is the portal provided by the Global Technical Service Dept of Huawei Enterprise Business Group. It contains the "Support” and "Training” channels of the Enterprise portal. Support-E is a brand new service platform dedicated to our customers, partners and learners. By providing access to various technical documents, software and fixes, online service request, training & certification, and communities, Support-E serves and supports you better by bringing you convenience and efficiency.