Many international financial institutions have put digital transformation at the forefront of their strategy. The Finance Services Sector is undergoing a significant digital transformation. 

If digital transformation is the top business priority for European banks in 2016 (deemed more important and more strategic than security, data protection, and regulatory compliance), a recent survey conducted in the local market shows that Italian financial institutions' number 1 priority is the reduction of operational cost. Italian banks are also aware of the importance of digital transformation for their business — DX is the second most important priority, ahead of security and compliance.

The white paper 'Digital Transformation In The Banking Sector' is written by IDC - sponsored by Huawei Italy EBG - states that the finance sector needs to put in place digital transformation initiatives to remain relevant for its customers and to be able to interact with them in a new, faster, and smarter way.

IDC predicts that omni-engagement levels will become a barometer of customer profitability for financial institutions as the number of interactions increases 10% year over year.