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Support Service

Huawei’s support services are designed to supplement our Partners in their service offerings and service delivery to their respective end customers. Huawei Enterprise Services offers two types of support models. The Co-Care support model supplements our certified Service Partners service offerings when selling and providing their own branded services towards their customers. The Hi-Care support model is designed to provide our Partners an opportunity to resell Huawei branded support services for which Huawei will provide the service directly to your end customers. For further detailed information around our Co-Care and Hi-Care support offerings, please click on below buttons

Product Support Service Portfolio Overview V1.3

Huawei Hi-Care Application Software Service Description V1.3

Huawei Hi-Care Onsite Support Service Description V1.3

Huawei Hi-Care Support Service Description V1.3

Huawei Co-Care Application Software Service Description V1.3

Huawei Co-Care Support Service Description V1.3