Products
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- Enterprise Cloud Communications
- Management Systems
- Routers
- SDN Controller
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- WLAN
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Huawei Internet Contact Service (ICS) functions as a multimedia access gateway for Contact Center web-based communications. Create your best enterprise brand image, customize applications, and proactively communicate information to target customers.
Developed based on network and IP technologies, ICS supports multiple media channel access — web, email, and social media — and expands value-added services and marketing channels. Integrate intelligent and manual services with open, standard interfaces.
Enhance services, improve communication, and lower costs with Huawei’s ICS combined with your enterprise contact center solution.
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Specifications |
ICS |
|
Maximum Number of Text Chat Agents |
300 |
|
Response Time of Non-query Operation |
3 |
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Response Time of Query Operation |
15 |
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Maximum Size of File Transferred During Text Chat |
10 |
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Maximum Number of Mailboxes |
10 |
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Maximum Number of Social Media Accounts |
20 |
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Maximum Number of Search Tasks |
20 |
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Maximum Number of Daily Search Items for Each Task |
10,000 |
