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High-touch Contact Center Technologies

Huawei Cloud Communications video - Growing partnerships

Huawei’s Contact Center Solutions provide cutting-edge, multi-channel communications capabilities to enterprise customers worldwide. Leveraging its broad portfolio of high-performance, carrier-grade telephony and IP-based call processing and routing products, Huawei has achieved a leadership position in the global call center market, with steady growth in installed systems for over 20 years.

Huawei’s technical support team and world-class partners provide comprehensive professional services — from planning to implementation and support — to deliver the benefits of cutting-edge technologies and applications to marketing and customer service content centers for enterprise customers, government, public utilities, and service providers in virtually every industry.

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Contact Center Applications

Provide reliable operations, efficient system management, multimedia agent services, marketing tools

Automatic Call Distribution

ACD features narrowband and broadband integration, carrier-class reliability, embedded media resources

Related Solutions

Contact Center Solution

Huawei’s full-service solution with cloud-based architecture can transform your business into a profit center.

VTM Remote Banking Solution

HD video, remote collaboration, and multi-terminal access provide “face-to-face” banking services

See how Huawei helps enterprise customers succeed

Ping An Insurance Dials in Big Revenues

Ping An Insurance’s daily telesales and marketing revenues soared with a large capacity call center

Cloud Contact Center for Online Shopping

An industry-leading cloud contact center with device hosting, voice services, ERP, and CRM systems

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