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Huawei Contact Center ACD: U2980

Offer the best customer experience with advanced voice and video features for your contact centers of all sizes. Industry-leading software and hardware architecture provides highly integrated services with broadband and narrowband access, call control, and media-rich capabilities. A single ACD platform supports up to 480 online agents and 480 online IVRs concurrently.

Expand your resources by cascading up to three U2980s. For future scalability, deploy U2980 together with the Universal Server Manager (USM) to cascade up to 24 U2980s. Maximize your ROI with U2980 call connection rate reaching 99.999% reliability.

Increase contact center productivity and customer loyalty with carrier-class ACD U2980 — provides sophisticated voice and video functions, high integration and reliability

  • Improve customer experience with built-in media resource capabilities — voice announcement, recording, playing, faxing, outbound call detection, Text-To-Speech (TTS) and Automatic Speech Recognition (ASR) — save costs of purchasing third-party voice recording servers
  • Supports high-density trunk gateway; 16 E1 ports on a single interface board and 720-channel resources on a single media resource board
  • Ensure service continuity with agent hosting function, overload control; active/standby or load-balancing for core boards
  • Hot-swap boards and easy capacity expansion of boards and subracks protect customer investments

Specifications

Specifications

U2980

Maximum Number of Concurrent Online Agents and IVRs

480 agents + 480 IVRs

Digit Collection Modes

RFC2833 or DTMF

Audio Codec Protocols

G.711 (A-law and μ-law)

G.729A/B/AB

G.723.1

G.722/G.722.1/G.722.2

AMR

AMR-WB

Audio File Formats

WAV, VOX, 3GP, or AVI

Trunk Signaling Protocols

E1: ISUP, TUP, PRI, or QSIG (basic call)

T1: PRI (ANSI standard)

Broadband protocol: SIP

Security

SRTP/SRTCP (negotiation standard: RFC4568):

AES_CM_128_HMAC_SHA1_80,

AES_CM_128_HMAC_SHA1_32;

SIP OVER TLS:

TLS_RSA_WITH_AES_128_CBC_SHA,

TLS_RSA_WITH_AES_256_CBC_SHA,

TLS_RSA_WITH_3DES_EDE_CBC_SHA,

TLS_RSA_WITH_RC4_128_SHA

Busy Hour Completed Calls (BHCC)

12,000,000

Main Control Board Switchover Time

3s

Maximum Number of Cascaded Subracks

Deployed alone: 3

Deployed with USM: 24

Mean Time Between Failures (MTBF)

10 years