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Automated Experience Portal

The Automated Experience Portal (AEP) is designed with an optimal service architecture and separates data carrier from data control. AEP migrates the service load from agents which allows customers to select any service option at any time. The AEP platform features a modular, open design with flexible deployment and high reliability.

AEP’s excellent service capabilities usher in a new era of self-services for enterprises. This includes rich functions, drag-and-drop tools, and call transfer between agents and IVR flows.

Reduce service costs with Huawei AEP which offers customers a full range of self-services available around-the-clock.


Offer customers rich self-services which are available 24/7 with enhanced service flexibility

  • Media resources are provided by the Automatic Call Distributor (ACD), and media controls are performed by the Interactive Voice Recognition (IVR) server with load-balancing to ensure service continuity
  • Supports a maximum of 256 languages and activates eight languages simultaneously; plays basic voice (including digital, price, time, and date), supports faxing, Text-To-Speech (TTS), and Automatic Speech Recognition (ASR) services
  • Uses efficient GSL flows or standard VXML 2.1 and CCXML 1.0 flows and permits updates online
  • Uses ApLogic proxy, DLL, or JavaScript script to access the database and connect to third-party service systems

Specifications

Specifications

AEP (Single-Node System)

Maximum Number of GSL Scripts

2,000

Maximum Number of VXML Scripts

800