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SoftConsole

Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.

The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

Improve your company’s image with customer-focused agent services provided by Huawei’s SoftConsole, a PC-based system that’s easy to use

  • Automatic call distribution for sending incoming calls to specific terminals or agents
  • Call queuing, transfer, and night service for fast, accurate, 24/7 services
  • Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor

Specifications

Specifications

SoftConsole

Maximum Number of SoftConsole Groups per Console System

256

Maximum Number of Agents per Console System

1,024

Maximum Number of Call Records per Console System

10,000

Maximum Number of Activated Calls per Console System

1

Maximum Number of Calls on Hold per Console System

6

Maximum Number of Concurrently Transferred Calls per Console System

5

Maximum Number of Agents to have their Status Displayed per Console System

32

Maximum Number of Queues per Console System

32

WORLDWIDE

Huawei Enterprise APP
Worldwide

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