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Huawei Enterprise Global Service Center Launched

Leading New ICT Service Experience

3/30/2017 12:00:00 AM Author: Source:

[Hannover, Germany, March 23, 2017] Huawei Enterprise today announced the official launch of its new Global Service Center (GSC) in Bucharest, Romania. The new GSC is a unique one-stop multi-service platform, transforming the way customers and partners interact with Huawei. The innovative service center is located in a new facility that covers an area of 2,000 square meters. 

Mr. Zhang Guijun, Director of Professional Service Dept. at Huawei Enterprise Business Group, giving a speech at CeBIT

Huawei Enterprise has invested more than 10 million euros in building the GSC, which consists of four units: technical support, remote delivery, network operation, and marketing and channel support. The Technical Support unit is responsible for supplying spare parts, dispatching service engineers, and providing centralized service request management. The Remote Delivery unit offers a groundbreaking collaboration framework that virtually connects customers with global service experts using smart devices. With this capability, Huawei engineers can guide customers and partners through planning, design, verification, and service-assurance activities, no matter where they are located. The Network Operation unit assists customers through IT outsourcing and Smart Network Operation Services (NOS) to reduce their operating costs and help them focus on their core business. The Marketing and Channel Support unit provides channel consulting services and an exhibition center to help customers and partners learn more about Huawei services.

Mr. Ouyang Minze (Director of West European Huawei Enterprise Business Service Dept.), Mr. Sun Maolu (Vice President of Huawei Enterprise Business Group) and Mr. Zhang Guijun launching the new GSC

With the launch of this new Global Service Center Huawei further strengthens the company’s global service delivery platform, which consists of two similar centers in China and Mexico, five regional Technical Assistance Centers (TAC), seven national TACs, 139 spare part centers around the world, and more than 1,100 city-level warehouses. This extensive service capability combined with a world-class product line and close collaboration with top logistics partners enables Huawei to provide 24/7 global spare parts replacement and cutting-edge remote delivery in more than 170 countries.

Mr. Ouyang Minze, Mr. Sun Maolu and Mr. Zhang Guijun celebrating the new GSC at CeBIT

CeBIT 2017 is held at the Hannover Exhibition Center in Hannover, Germany, from March 20 to 24, 2017. The Huawei booth is located at C30 of Hall 2. For more details, please visit:

http://e.huawei.com/topic/cebit2017-en/index.html